Legal Notice
The present privacy notice is delivered in accordance with the provisions of articles 8, 15, 16, 36, and other related and applicable articles of the Federal Law on the Protection of Personal Data Held by Private Parties (“LFPDPPP”).
ORO DE RIO HOTELERIA S DE RL DE CV, with its main address at CALLE PASEO CAREY 17, ISLA HOLBOX, MUNICIPIO DE LÁZARO CÁRDENAS, C.P. 77310, QUINTANA ROO, is responsible for the collection and processing of your personal data obtained due to the lodging relationship you have with us and may employ one or more processors to provide better handling of your personal data.
For the purposes established in this Privacy Notice, HOTEL DIOSA KALI will collect the following personal data from you: name and surname, date of birth, gender, address, phone numbers, email, social media address, list of likes and interests on your social media, age range, Federal Taxpayers Registry (RFC), marital status, occupation, nationality or citizenship, car license plate number; Facebook and Twitter address; main reason for your trip and number of trips per year; name and information of third parties; name of your company, your position and contact details; credit card information or payment method, billing information; interests, opinions, and hobbies; as well as geolocation whenever you use the HOTEL DIOSA KALI wifi network, your IP address and type of browser when obtained by electronic means.
We inform you that HOTEL DIOSA KALI does not collect personal data that is considered sensitive personal data by the LFPDPPP. We may obtain your credit card data for the purpose of reservations and charges in case the reservation is not fulfilled.
HOTEL DIOSA KALI collects or may collect personal data from you through the following means:
For the purposes established in this Privacy Notice, HOTEL DIOSA KALI will obtain from you the following personal data: name and surname, date of birth, gender, address, phone numbers, email address, social media address, list of likes and interests on your social media, age range, federal taxpayer registration (RFC), marital status, occupation, nationality or citizenship, your vehicle license plate number; Facebook and Twitter address; main reason for your trip and number of trips per year; name and details of third parties; your company’s name, your position and contact information; credit card details or payment method, billing information; interests, opinions, and hobbies; as well as geolocation every time you use the HOTEL DIOSA KALI wifi network, your IP address, and browser type when obtained by electronic means.
We inform you that HOTEL DIOSA KALI does not obtain personal data considered sensitive personal data by the LFPDPPP. We may obtain your credit card information for reservation purposes and for charging in case the reservation is not completed.
HOTEL DIOSA KALI obtains or may obtain personal data from you through the following means:
• Personally, when you provide them to any of our employees by filling out forms during check-in with us, or at our reception. Also when you respond to satisfaction and service opinion surveys, or when you subscribe to offers and contests or loyalty programs.
• Directly, when you provide them to us via telephone or through electronic means, by filling out the reservation form on our Website www.hoteldiosakali.com, interacting on our social media or via cookies or web beacons, or via email. Also when you use the wifi networks of HOTEL DIOSA KALI, when you respond to satisfaction and service opinion surveys by electronic means, or when you subscribe to offers and contests through our electronic means.
Indirectly, when you provide your personal data to any of our providers, such as travel agencies or third parties that supply us with databases, assisting us during reservation and marketing processes.
The collection and processing of the personal data indicated is carried out for the necessary purposes:
a) To have a record of the guests and provide them with the best possible service and attention.
b) To contact guests when necessary, including completing transactions or providing personalized services, or in cases of emergency.
c) To obtain billing information if required.
d) To achieve a reservation according to your specifications and needs.
e) To obtain your credit card information, which will only be used as a guarantee for the reservation, with a charge being issued only if the reservation is not fulfilled.
f) To inquire about the quality of our service and understand your specific needs, thus providing you with better service.
g) To comply with all mandatory legal provisions for HOTEL DIOSA KALI within the framework of its business relationship with you.
h) To comply with the contractual obligations entered into with you in light of the existing business relationship.
i) To protect the interests and rights of HOTEL DIOSA KALI, in accordance with legal provisions.
Additionally, we have the following purposes:
a) The creation of a personal profile on our page www.hoteldiosakali.com that allows you to receive notifications in case of special offers, register for our loyalty programs, send e-postcards, among other additional services.
b) To enroll you in contests, raffles, and lotteries, including digital ones, which allow us to tailor the promotions and notices sent to you, as well as contact the winner.
c) To obtain online surveys and satisfaction and opinion questionnaires about the service or website from you.
d) To send you personalized advertising and for marketing, statistical, and commercial prospecting purposes.
You can modify the information for the purposes of the last section at any time to tailor the promotions and notices sent according to the preferences indicated by yourself, by modifying the security options on our website www.hoteldiosakali.com, or updating your personal details in your profile. Likewise, you can request not to receive advertising via the link that appears in each advertising message you will receive, to be removed from the marketing and advertising service mailing list. Additionally, you can contact our Personal Data Department to request that your data not be used for unnecessary purposes, as per the procedure in section 5.
We also inform you that you can register in the Consumer Public Registry provided by the Federal Consumer Protection Law, and in the Public Registry of Users according to the Law for the Protection and Defense of Users of Financial Services, to not receive advertising. In case you decide to sign up for these registries, we will respect your decision.
At the moment you provide your personal data, if you disagree with HOTEL DIOSA KALI processing any of the listed personal data for the described purposes and do not object to the list of requested personal data or its use, you will be giving your tacit consent.
If you are not in agreement with providing any of the data we request or any use, you must state your refusal before providing the data. You have the right to provide only the data you consider necessary for the listed purposes. If you agree to the processing of the listed personal data for the described purposes, in accordance with this notice, please accept this privacy notice and informed consent.
If in the future you wish to withdraw your authorization for the use of your personal and sensitive data according to what is established in this Privacy Notice, we would appreciate it if you send an email to the following address:
gerenciapuertosantuario@gmail.com
accompanied by an official identification, where you express your will, or by sending a duly signed document by you, accompanied by a copy of your current official ID with a photograph, by postal mail to the address of HOTEL DIOSA KALI indicated in this privacy notice.
HOTEL DIOSA KALI may transfer your personal data to third parties for the purposes established in this Privacy Notice. The above includes:
a) Your aforementioned personal data may be communicated to the competent authorities, in accordance with the applicable legislation. These transfers may be national or international.
b) HOTEL DIOSA KALI may transfer all or part of the aforementioned personal data to service providers supporting the ww.hoteldiosakali.com website, such as GoogleAnalytics, to provide data such as your IP address, as well as statistical and information analysis services on the use of our website. These transfers may be national or international.
c) Similarly, your personal data may be sent to marketing and advertising service providers for hosting information for the sending of emails and generation of advertising.
In accordance with the LFPDPPP, you have the rights of Access, Rectification, Cancellation, and Opposition to Processing, known as “ARCO Rights,” which are briefly explained below:
– Access: Right to access the personal data we hold about you, as well as to obtain information regarding the conditions under which your data is processed;
– Rectification: Right to rectify your personal data in case it is inaccurate or incomplete;
– Cancellation: Right to request that we cancel your personal data when you consider that it is not being processed in accordance with the principles and duties established by the LFPDPPP and its Regulations.
– Opposition to Processing: Right to oppose the processing of your personal data when there is a legitimate cause or to prevent your data from being processed for specific purposes.
The LFPDPPP also grants you the right to revoke the consent previously given for the processing of your personal data at any time.
To exercise your ARCO rights, to request or revoke your previously granted consent for processing, and in general, to formulate any questions or complaints regarding the processing of your personal data or to know if there are other options available (in addition to those established here) to limit the use or disclosure of your data, please contact our Personal Data Department (“DDP”).
Your requests for cancellation, revocation, and opposition to processing will be evaluated under the terms established by the LFPDPPP, and their admissibility or inadmissibility will be resolved considering the precepts of the LFPDPPP and other obligations applicable to HOTEL DIOSA KALI (tax, commercial, consumer protection, public safety, health, etc.). In general, please consider that your requests may not be admissible in cases where processing is necessary for fulfilling a legal obligation imposed or acquired by HOTEL DIOSA KALI.
In all these cases, a simple request must be sent as mentioned above. Our DDP will inform you of (i) the information required to identify yourself and the documents you need to send along with your request; (ii) the timeframes in which you will receive a response to your request; (iii) how to present your request, including the forms you can use to submit your request, if any, and; (iv) the mode or means by which we will deliver the information to you.
Our DDP can be contacted through the following means:
ORO DE RIO HOTELERIA S DE RL DE CV
CALLE PASEO CAREY 17
ISLA HOLBOX, MUNICIPIO DE LAZARO CARDENAS
C.P. 77310, QUINTANA ROO
Email:
gerenciapuertosantuario@gmail.com
In any case, please include your name and contact details.
HOTEL DIOSA KALI has adopted and maintains information security measures, both physical, organizational, administrative, and technical, necessary to prevent the loss, misuse, alteration, or illegal disclosure of information and to protect the personal data you provide us against damage, loss, alteration, destruction, or unauthorized use, access, or treatment. The third parties to whom we send your personal data will be subject to privacy policies similar to those established here.
HOTEL DIOSA KALI uses the SSL security lock on its website ww.hoteldiosakali.com to protect the information you have provided us. In this regard, your acceptance of our privacy notice will be considered as your express authorization for the transfer of such information.
You may contact the National Institute of Transparency, Access to Information and Personal Data Protection (“INAI”) if you believe your right to personal data protection has been violated.
HOTEL DIOSA KALI informs you that if you do not accept our privacy notice, you will not be able to proceed with the registration or reservation process through any of our channels.
HOTEL DIOSA KALI reserves the right to make changes or updates to this privacy notice at any time, in order to reflect the implementation of new regulations or internal policies. These changes will be available through the following means: visible notices in our establishments, our website, or via email. If you do not agree with these modifications, you must send an email to the aforementioned address, requesting the cancellation of your personal data, in accordance with the LFPDPPP.
“We inform you that this page may use cookies and web beacons to obtain personal data. You can disable them as established in our Privacy Notice.
“Date of the last update to this privacy notice: JUNE 2020
